Information
Shipping & Returns
Made to order
Each piece is cut and sewn once your order is placed. Please allow up to 2–3 days for your garment to be made before it is dispatched.
Delivery in Bulgaria
Orders within Bulgaria are sent with Speedy or Econt, to a courier office or to your personal address — you choose at checkout. Delivery is €7 per order, and free on orders of €200 or more. For deliveries in Bulgaria there are no returns as standard: every parcel travels with “Inspection and Test”, so when you receive it from the courier you can open it, see the piece and try it on, and decide whether to accept it or not. If it turns out too big or too small, we will fix it for you; if you don't like it at all, we will refund half of the sum. Additional shipping charges may apply depending on the courier and delivery method chosen.
Worldwide shipping
We ship worldwide with DHL Express, fully tracked. Costs follow DHL rates from Bulgaria and are calculated from the country you choose at checkout: Greece, Romania, Serbia and Türkiye €25; the rest of the European Union €35; United Kingdom, Switzerland, Norway, Iceland and Ukraine €45; United States, Canada, Mexico, Israel and the UAE €60; Australia, New Zealand, Japan, Singapore, Brazil and South Africa €75. Delivery typically takes 2–5 working days after dispatch. International orders of €300 or more ship for free.
Adjustments
If your piece doesn't fit perfectly when it arrives, message us on Instagram and we'll make the adjustments for you. This is part of how we work, not an exception.
Returns
For deliveries in Bulgaria, returns are not part of the standard terms — you inspect and test the piece with the courier before accepting it. After you have accepted the package, returns are accepted, but the full sum is not refunded unless the return has a valid reason with proof. Items that are faulty or not what you ordered are of course replaced or refunded in full — simply write to us within 7 days of delivery. For international orders, we accept justified returns within 7 days of delivery.
Questions
Message us on Instagram at @byannabelleee or write to byannabelleclothing.com@gmail.com. We answer every message personally.